Support Packages

Platinum Support:

• Immediate response from fault being logged
• Immediate On-site Support
• Immediate Telephone Support
• Immediate Remote Support

Gold Support:

• Two hour response from fault being logged
• On-site Support within two hours
• Telephone Support within two hours
• Remote Support within two hours of fault being logged

Silver Support:

• Four hour response from fault being logged
• On-site Support within four hours
• Telephone Support within four hours
• Remote Support within four hours of fault being logged

Bronze Support:

• Next business day response from fault being logged
• Next business day On-site Support
• Next Business day Remote Support