
Support Packages
Platinum Support:
- Immediate response from fault being logged
- Immediate On-site Support
- Immediate Telephone Support
- Immediate Remote Support
Gold Support:
- Two hour response from fault being logged
- On-site Support within two hours
- Telephone Support within two hours
- Remote Support within two hours of fault being logged
Silver Support:
- Four hour response from fault being logged
- On-site Support within four hours
- Telephone Support within four hours
- Remote Support within four hours of fault being logged
Bronze Support:
- Next business day response from fault being logged
- Next business day On-site Support
- Next Business day Remote Support